At Conifer Toys, we accept returns on items with the condition that the item is in its original packaging and unused. Within 14 days of purchase. The costs related to the return of a product are at the customer's expense. We will exchange products within 3-5 business days following receipt of the product(s). Standard delivery times must then be calculated. The delivery back to the customer will be at their expenses. NO REFUNDS ACCEPTED. At any time, Conifer Toys reserves the right to refuse any return or exchange if the reasons are not valid. 

Each and every toy is made here in our workshop by us. Therefore factory perfect finishes should not be expected. We work diligently to create toys with the highest standards, but we are not machines. Your toys are unique just like the wood we used to make them. It can be expected to see color variation in the wood, patched that the wood factory uses to cover the natural knots of the trees where the branches would have once grown, etc.  

Your toys are made to withstand regular wear and tear but wood can and will break if enough force is applied. If your toys were in contact with water, thrown or dropped, etc. they are unfortunately not eligible for a return.

*Products on sale are neither exchangeable nor refundable.

If you have any questions, please contact us at